Please refer to the Troubleshooting section below to resolve any issues. The Teams app is not in the foreground (app is closed or in background).ĭepending on conditions, the auto-update process can take up to 30 minutes to complete.The device is connected to the internet over Wi-Fi.Once your devices have been updated to Firmware Release 12 or later, Teams will auto-update if the following criteria are met on the device: Please ensure that your device is on the latest firmware. Q: What actions do I need to take on the device for auto-update? Please refer to the Troubleshooting section below to resolve any issues. This process can take up to 30 minutes to complete. Your devices must be connected to Wi-Fi and able to connect to RealWear Cloud to receive the updated policy. This will result in the most recent version of Microsoft Teams being pushed to your RealWear devices. This version of Microsoft Teams will be auto-updated beginning on Oct 20th, 2022. Q: What actions do I need to take in RealWear Cloud?Ī: No action is required by IT admins. The app version name for this version of Microsoft Teams is: 1449/1.335601 (see example below): Q: How do I know if I have access to the most recent Microsoft Teams build in RealWear Cloud?Ī: In RealWear Cloud, the Application Catalog provides details on all apps available to your Cloud tenant. To install Microsoft Teams on your devices you can do this individually per device or by using the 'Groups' option in the Navigation bar, creating or using an already existing group and using the 'Applications' button to install the app. If you've never downloaded Microsoft Teams for RealWear before, the only way to get it is through RealWear Cloud.Ĭlick here to access RealWear Cloud. Q: Can I have access before the release date? Once auto-update is enabled, existing RealWear Cloud policies for Teams will be automatically updated to this latest release. Auto-update for Microsoft Teams will be enabled on this date. Q: When will this update for Microsoft Teams be available via RealWear Cloud?Ī: The Microsoft Teams release for October 2022 is available to all RealWear Cloud customers effective October 20th 2022.
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