Packaging, Returns/Refunds, Warranty and Delivery.Why We Do Not Recommend Buying a Diamond From.See the before and after photos (same shirt for reference)-the first picture is how my original chain presented and hung and the second picture is the chain that they gave me back.DEFINITELY not the same chain. They literally took my jewelry and gave me something else in return…AND CHARGED me (almost twice) for it!! So I don’t know if they ruined my original chain while trying to fix it or if they just fixed it and basically stole it, but I DO know the chain I received back IS NOT the one I dropped off, and I DO NOT recommend anyone taking their jewelry to this jeweler for repair. I was wearing the chain and pendant when I went in, by the way, and showed her a picture on my phone of me with the chain on, wearing the same shirt and said, “Look, it now hangs literally three inches longer than before.” She had nothing for me…admitted that she doesn’t know how a solder of a chain would cause it to grow longer in length, and left it at that. I went back and tried to inquire and the lady told me that it appears longer because it’s prone to catch and snag and that caused it to “seem shorter” before. The chain I gave them had very small, intricate links, and this chain is not made that way-although it is thin in millimeter like the one I brought to them. First of all, the chain hung about three inches longer with the pendant than it ever did prior to the “repair” second of all, the chain would catch and snag in ways it never did prior. The kicker is that once I got home and pulled the chain out, replacing the pendant that had been on it prior to it breaking, I realized something wasn’t right. The lady at the check out said the balance was $27.06–I had to go get the receipt to show that I had already paid which I thought was quite shady. It was in a box, wrapped around a styrofoam necklace holder. I had to keep checking with them after the 10-12 days they quoted it would take for repair and one day as I was in the mall, I stopped in and they said it was complete. They charged me at drop off $27.06, which I paid via credit card. 1 month ago I took a very thin silver chain in to Brilliance Jewelers at Grapevine Mills for repair-basically a solder of one link to another. Make sure you know your jewelry and have at least an understanding of the price of items being replaced.ġCarmen B. An associate tried to explain that the price of repair was the reason why but I rebutted the associate by saying that silver is quite cheap in general and replacing a lobster clasp should not be anywhere close to $50.Īll of that being said, be very leery of having any jewelry repaired at Brilliance Jewelers. In the conversation, I stated that I was almost cheated due to the loop and that the price quoted was extremely steep. I was told that the associate that helped me out was actually from another store and was only there that day to help out. I explained that I didn't want anything but just to complain and state that I would be reviewing the store on Google Maps. Later in the month I went back to Brilliance Jewelers to complain. At that moment I realized that the associate at Brilliance Jewelers was trying to cheat me and had to have hid the loop behind the chain while she was showing how the loop was missing.Įventually I was able to have a new lobster clasp attached to my silver chain for $24.99 plus tax at another jeweler. Later on in the week I went to a different jeweler and while handing over the chain to have it looked at I noticed that the loop was still present. I told her I would think about it and went about my way. I thought her price was quite steep since I know that silver lobster clasps run around $10 to $25 dollars retail depending on the size and that they always come with a loop included. She then said that she could drop the price down to $50. She quoted me $75 dollars to replace the loop and lobster clasp. The associate that was helping me stated that the loop was missing and the price would be higher than normal since it needed to be replaced. I walked in to Brilliance Jewelers and asked how much it would cost to replace the lobster clasp since I know it would be almost impossible to repair the small end of it. This is important to remember because of something that occurs later on in the story. I had forgotten that the loop was still present since my chain had been broken for a few weeks. This meant that the lobster clasp was still attached to one side of my chain and the loop that holds the lobster clasp was still attached to the other side of the chain. My silver chain was broken on the end of the lobster clasp. I am giving Brilliance Jewelers two stars because of an experience I had there in early July of 2021. 1 year ago Brilliance Jewelers in the Grapevine Mills Mall in Grapevine, Texas has a wide selection of rings, chains, bracelets and watches.
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